PRIVACY POLICY
This policy applies to all interactions you may have with Boat People Sauce Ltd, for example visiting our website and describes how your personal information is collected, used, and shared when you visit or make a purchase from https://boatpeoplesauce.company.site/ (the “Site”).
WHAT PERSONAL INFORMATION DO WE COLLECT AND WHERE DO WE GET IT?
We may collect certain personal information which (either on its own or when combined with other information we hold about you) allows us to identify you as an individual and which is about you.
We may collect or process several different types of personal information from you depending on how you interact with us, but which may include any or all of your:
title
first name
surname
login credentials (including username and password)
postal address (including billing/shipping addresses and postcode)
telephone number (including home and mobile phone numbers)
email address
social media account ID (including your Facebook username and Twitter handle)
device information (such as MAC address, IP address, operating system and browser type)
location information (such as a GPS signal emitted by your mobile device)
age
date of birth
payment information (such as debit or credit card details)
marketing preferences (for example where you have opted in to receive our newsletter)
reason(s) for contacting us, such an enquiries or requests
opinions, preferences, feedback, complaints, comments and/or suggestions (including comments made on our social media pages and online discussion forums)
online browsing habits, activities, and behaviour (such as which of our web pages you have visited and when you visited them)
This list is not intended to be exhaustive and may be updated from time to time as our business needs and legal requirements dictate.
We will normally collect personal information directly from you when you volunteer it to us, or when we gather it from your use of our website or social media pages. We try to limit our use of personal information to only what is necessary.
We may store your personal information in electronic and/or hard copy format.
HOW DO WE USE YOUR PERSONAL INFORMATION?
Boat People Sauce Ltd may use your personal information for a variety of purposes, depending upon how you interact with us. Quite often we will use your data simply to fulfil a request that you have initiated, such as to deal with your enquiry, interact with you via Social Media or fulfil an order you have placed through our shop.
Boat People Sauce Ltd may also use your personal information to manage and develop what we offer, for example to:
manage and improve our services
review and analyse your use of our website and Social Media in order to develop and improve the quality of our offering and strengthen our relationship with you
invite you to provide feedback
provide you with administrative information and/or announcements and updates (including changes to our policies and terms)
ensure our records are accurate and up to date
perform any contract we have with you
administer our legitimate internal management analysis, audit, forecasts and business planning and transactions
enforce our rules and policies, and maintain our security
Other uses of personal information will be to ensure that we can meet our legal and good governance obligations (and regulator’s expectations).
In addition, where agreed with you, we may tailor our communications and dealings with you to better reflect your needs and preferences, such as sending you newsletters with your preferred topics highlighted, or to inform you of special offers in our shop. Specifically, where you have given your consent, we may use your contact details to:
send you direct marketing communications
run marketing campaigns, competitions, prize draws and promotions
In carrying out the above, Boat People Sauce Ltd processes your personal data in a variety of ways, each of which may have a different legal basis. We may process your personal data because:
You have given your consent
It is necessary for the performance of a contract with you
We are under a legal obligation to do so
ONLINE SHOP
When you purchase goods from us, we will collect your contact details, delivery information, and payment details. We will use your information to provide you with the goods that you have purchased (e.g., in the performance of a contract with you). We will also use your contact information in order to supply you with relevant transactional documentation such as order confirmations and delivery notes; if you have consented to receive marketing communications from us, we may also use this information to provide you with special offers and other useful information, such as checkout abandonment reminders.
We may also use this data (and other data relating to your use of our Site such as audit trails) for the purpose of analysis in support of Service improvement, IT security, or other legitimate interests of Boat People Sauce Ltd.
Online payments by credit or debit cards are processed using specialist Data Processors, and in line with the Payment Card Industry Data Security Standard. When a payment is processed by Data Processor acting on our behalf, card details are collected over a secure link and protected by industry standard software which encrypts your information. We do not collect any payment card account details ourselves, and they are not made available to us. Our service provider will use the information you provide to process your payment or to refund any monies due to you. Please refer to the terms and conditions for further details.
SOCIAL MEDIA
Boat People Sauce Ltd maintains an official presence on various social media platforms, in pursuit of own legitimate interests in relation to marketing and brand management.
When you engage with us on these platforms the platform owner is the Data Controller in relation to the provision of the platform, its security, and the use of your profile on their platform, and their own privacy policy applies. Boat People Sauce Ltd is a joint Data Controller with the platform provider and is responsible for its own use of the platform and for our own use of your personal data as you engage with us on that platform.
We will engage with you on social media only in accordance with the platform provider's privacy policy, and will only contact you directly (e.g. by ‘private message’) in response to a request or query made by you.
Boat People Sauce Ltd maintains an official presence on the following platforms:
Facebook - Facebook’s Privacy Policy can be found at https://www.facebook.com/about/privacy/ Please note that if you 'like' our Facebook page, Facebook will use cookies on your machine in order to provide anonymised and aggregated demographics data to us to assist us with Advertising, Measurement and Analytics activities, and in order to share relevant advertisements with you in your Facebook news feed. Further information can be found in Facebook's Privacy Policy.
Instagram - Instagram’s Privacy policy can be found at https://help.instagram.com/519522125107875 Please note that if you subscribe to our Instagram page, Facebook will use cookies on your machine in order to provide anonymised and aggregated demographics data to us to assist us with Advertising, Measurement and Analytics activities, and in order to share relevant content and advertisements with you in your Instagram feed. Further information can be found in Instagram's Privacy Policy.
Twitter - Twitter’s Privacy Policy can be found at https://twitter.com/en/privacy.
YouTube - YouTube’s Privacy & Safety Centre can be found at https://support.google.com/youtube/topic/2803240?hl=en&ref_topic=6151248.
TikTok – TikTok’s Privacy Policy can be found at https://www.tiktok.com/legal/privacy-policy?lang=en.
YOUR RIGHTS
If you are a European or United Kingdom resident, you have certain rights in respect of the data we hold about you. You have the right to:
Be informed if we are processing your personal information and access a copy of this
Request that incorrect information held about you is corrected or updated
Request that your personal data be deleted (or that we stop using your personal data) where it is no longer necessary. This right normally only applies where your information was provided or processed based on consent, or in the performance of a contract with you which lapsed more than six years ago.
Ask us to stop receiving direct marketing communications from us
If you would like to exercise this right, please contact us through the contact information below.
TRANSFER
You should be aware that the recipients of your personal information (as set out above) may be located in countries or territories outside the European Economic Area (“EEA”) which may not have data protection laws equivalent to those in the UK.
Where we (or a Data Processor acting on our behalf) transfer your personal information to countries outside of the EEA, we will put in place such other measures as are required by law to ensure that those transfers are adequately protected.
We use Ecwid, from Ecwid, Inc., to host our online shop. Ecwid Inc. is based in the United States of America and their Privacy Policy can be found at https://www.ecwid.com/privacy-policy. Ecwid is compliant with the Security Standard for payment applications as defined by the PCI-DSS. Their attestation of compliance can be found at:
We use PayPal, from PayPal Services, to process electronic payments. PayPal may process your information in the United States and other areas outside of the EEA and uses Binding Corporate Rules to implement appropriate safeguards in relation to your information. PayPal’s Privacy Policy can be found at https://www.paypal.com/uk/webapps/mpp/ua/privacy-full. For more information on how PayPal Services comply with the PCI-DSS you can find out more on their website at: https://www.paypal.com/uk/webapps/mpp/pci.
We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/ You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
DATA RETENTION
We will retain your account information for as long as it remains current. Transactional information will be retained for the year in which the transaction took place, and then for a further six years to comply with tax and accounting rules.
We will retain your information for marketing purposes (where you have signed up for this) for as long as it remains current and until you ask us to delete this information.
AGE LIMIT
The Site is not intended for individuals under the age of 16.
OTHER INFORMATION
The website may contain links to other independent websites that are not controlled by Boat People Sauce Ltd. This policy applies to the direct use of our website only. You are strongly advised to consult the privacy policies of other websites you visit for information about their policies and practices.
Online payments by credit or debit cards are processed using specialist Data Processors. When a payment is processed by Data Processor acting on our behalf, card details are collected over a secure link and protected by industry standard software which encrypts your information. We do not collect any payment card account details and they are not made available to us. Our service provider will use the information you provide to process your payment or to refund any monies due to you. Please refer to the terms and conditions for further details. Payments processed on behalf of Boat People Sauce Ltd are managed in line with the Payment Card Industry Data Security Standard.
COOKIES
Cookies are small text files that websites save to your computer. They often include a randomly generated number which is stored on your device. Many cookies are automatically deleted after you finish using the website. Others remain on your computer to provide a seamless user experience – for example, by remembering which goods are in your online shopping basket.
Cookies are commonly used to improve browsing experience; measure website performance; support the delivery of services; and support sharing information through social media, such as Twitter or Facebook.
Unless you have adjusted your browser settings to refuse cookies, our systems will issue cookies as soon you visit our websites or access other online Services. If you have switched off cookies, then some of the functionality of our Services may not be available to you.
Our website uses cookies to make our websites easier for you to use and improve your overall experience when accessing our online Services. Using cookies to distinguish you from other users means that we can store your preferences, provide increased functionality, and deliver better value for money.
Here are some examples of how we use cookies:
Improving your experience and supporting the delivery: To ensure that you don't have to repeat some actions unnecessarily and to make transactions as smooth as possible.
Measuring website performance: We also use cookies to monitor visitor numbers. No personal information other than your IP address is collected as part of this process.
There are two types of cookies: ‘session cookies’ and ‘persistent cookies':
Session cookies last only for the duration of a website visit. Your web browser will normally delete session cookies as it is closed down.
Persistent cookies outlast a session and will remain on your computer, although they will normally have an expiry date.
Find out more about cookies at www.knowcookies.com including information on how to control and delete them in all major web browsers.
You can block cookies by activating the setting on your browser that allows you to refuse all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access parts of our sites, or you may experience reduced functionality when accessing certain Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our website.
For information about deleting cookies from the browser on your mobile phone, refer to your handset manual.
CHANGES
We may change this policy from time to time to reflect changes in the law and/or our privacy practices. We will update the date at the bottom of this page whenever we do that.
We encourage you to check this policy for changes, for example when you revisit our websites. In the event of a major change to our policy we will contact you (if we hold your personal information) to inform you of the change.
By submitting your personal information to us, you are indicating that you understand how we use your personal information, as described in this policy.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at v.boatpeople@gmail.com.
REGULATORY AUTHORITY
If you are unhappy with how we have processed your personal data and have not resolved your complaint to your satisfaction you can contact the Information Commissioner’s Office (ICO). The details on how to contact them can be found on their website at https://ico.org.uk/make-a-complaint/.
DATE OF LAST UPDATE
12 August 2021
